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My Account
13
What is CATCHPLAY+?
How do I create an account?
How to Log in to My CATCHPLAY+ Account?
Why I didn’t receive SMS OTP?
How do I verify my email address?
See all 13 articles
Playback Functions
6
How to adjust brightness, volume, and full screen on APP?
How to Adjust Playback Quality and Data Usage Settings?
How to Remotely Log Out from Other Devices?
Do you support Chromecast, Airplay, mirror mode, or HDMI output?
How to change the subtitle background & size setting?
See all 6 articles
Watching CATCHPLAY+
11
What are the installation requirements?
Which smart TV or Set-Top-Box supports direct download of CATCHPLAY+ App?
Why is my CATCHPLAY+ not working?
What should I do when an error code is showing during watching?
How to troubleshoot playback related issues?
See all 11 articles
Plan Related
17
What type of plans do you have?
Can I Share My Subscription With Friends And Family? What Is The Group Plan?
Rights description for PRIMARY PAID ACCOUNTs (GROUP ADMINISTRATORs) and SUBSIDIARY ACCOUNTs (GROUP MEMBERs)
How to cancel my current auto-renewal plan?
Why has my plan changed? What is my new plan?
See all 17 articles
Payment & Receipt
5
What payment methods do CATCHPLAY+ accept?
Why my credit card got deducted every month while I only subscribe once?
How to change or delete registered credit card?
How can I check my eGUI receipt?
How to redeem promo code?
Plan Related
8
What type of plans do you have?
How do I know what's included on the plan I subscribed?
I already subscribed why do I still need to pay to watch a movie?
How to cancel my current auto-renewal plan?
What is SINGLE RENTAL?
See all 8 articles
Payment & Receipt
4
What payment methods do CATCHPLAY+ accept?
Why my credit card got deducted every month while I only subscribe once?
How to change or delete registered credit card?
How to redeem promo code?
Plan Related
5
What type of plans do you have?
How do I know what's included on the plan I subscribed?
I already subscribed why I still need to pay to watch a movie?
How to cancel my current auto-renewal plan?
What is SINGLE RENTAL?
Payment & Receipt
4
What payment methods do CATCHPLAY+ accept?
Why my credit card got deducted every month while I only subscribe once?
How to change or delete registered credit card?
How to redeem promo code?
IndiHome
5
How to access CATCHPLAY+ on IndiHome set-top box (STB)?
Which IndiHome set-top box (STB) supports CATCHPLAY+ App?
How to bind mobile number to my IndiHome account?
How to upgrade CATCHPLAY+ App on my IndiHome set-top box?
What should I do when there is an error code showing during watching CATCHPLAY+ on IndiHome set-top box (STB)?
First Media
10
Which First Media Set-Top-Box supports CATCHPLAY+ App?
How to bind my mobile number to my First Media account?
Can I use my First Media CATCHPLAY+ plan on other devices?
How many times can I get the first month's Rp 10.000 promotion?
How much does CATCHPLAY+ subscription cost per month on First Media?
See all 10 articles
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