First Media

Which First Media Set-Top-Box supports CATCHPLAY+ App?
For now, these are the Set-Top Box that supports CATCHPLAY+ APP: SH940C-LN (Jellybean)  DMT-1605LN (Zapper) SH960C-LN (Lollipop) DCN88_72604_LN (X1 Pri...
How to bind my mobile number to my First Media account?
Please do the following steps to bind your phone number: 1. Open your CATCHPLAY+ app from your mobile device / go to our website 2. On the login menu, clic...
Can I use my First Media CATCHPLAY+ plan on other devices?
Yes, you can. You can add a mobile number to your account so you can access CATCHPLAY+ from other devices. Please do the following steps to bind your phone...
How many times can I get the first month's Rp 10.000 promotion?
MOVIE LOVERS BASIC 1ST MONTH FOR Rp 10.000 is a one-time-only offer for First Media users that bought our MOVIE LOVERS BASIC plan for the first time.
How much does CATCHPLAY+ subscription cost per month on First Media?
For now, we are having a promo for the MOVIE LOVERS BASIC plan. Only by paying Rp 10.000 (for the first month only before tax), you can enjoy watching all m...
Is there a purchase per movie only?
Yes, there is! You can purchase it from our SINGLE RENTAL section. For more information regarding this, please refer to this article: What is SINGLE RENTAL?
Why I cannot play CATCHPLAY+ on my Set-Top Box?
Regarding the issue you are experiencing, please try to follow the troubleshooting steps below: Make sure your CATCHPLAY+ app has been upgraded to the late...
What should I do when there is an error code showing during watching CATCHPLAY+?
You may refer to this FAQ: What should I do when an error code is showing during watching? If you cannot find the error code that shows on your screen o...
How to subscribe to CATCHPLAY+ via First Media?
To subscribe to CATCHPLAY+ via First Media, you can purchase our plan directly from our APP on your Set-Top Box or reach out to First Media customer service...
How to unsubscribe from CATCHPLAY+?
If you purchased your plan through First Media and you would like to unsubscribe, you can contact First Media customer service at 1500 595 (PSTN).  

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