Regarding the issue you are experiencing, please try to follow the troubleshooting steps below:

Make sure your CATCHPLAY+ app has been upgraded to the latest version.
1. Turn off and restart the viewing device along with your WiFi
2. Or unplug the internet cable, wait 5 minutes before plugging it back in

In order to watch smoothly, please make sure your internet speed is at least 10 Mbps.

If you still find difficulties after trying the troubleshooting above, you can reach out to us from the CONTACT US button below.