Watching CATCHPLAY+

What are the installation requirements?
As of now, our service is available in Taiwan, Indonesia, and Singapore any IP address outside these regions will be unable to access our website. Also,...
Why is my CATCHPLAY+ not working?
In general, if your CATCHPLAY+ is not working it might be caused by: An issue with your CATCHPLAY+ app or account Ensure that your browser or app has be...
What should I do when an error code is showing during watching?
If you received an error message when you try to watch, identify the problem below for troubleshooting steps: 1. network-api (0001-0004), network-asset ...
How to troubleshoot playback related issues?
If you have a video playback issue when you try to watch, identify the problem below for general troubleshooting steps. 1. Green Screen and Flickering If...
Which smart TV or Set-Top-Box supports direct download of CATCHPLAY+ App?
In order to meet the digital copyright protection requirements of filmmakers for viewing platforms, CATCHPLAY+ supports Apple TV (fourth generation or newer...
How can I submit movie suggestions to CATCHPLAY+?
You can use the search function or the genre classification to find the video you want to watch. If you can’t find the video that you want to watch in our v...
What is the resolution of CATCHPLAY+ video content?
On your computer/casting/big screen devices, a maximum of HD 1080p resolution is supported and on mobile is HD 720p. This will, however, change according to...
What is the recommended network connection speed?
Our video resolution will adjust automatically based on the current network connectivity strength and the type of device that you are using. We recommend a ...
Can I use CATCHPLAY+ services outside of my origin registered region?
As of now, our service is available in Taiwan, Indonesia, and Singapore. Due to the licensing agreement with the studio vendor, our services can only be use...

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